Tag: Customer

In terms of evaluating internal customer satisfaction, asking the right questions is essential. You might want to take into account ...

GUEST POST from Shep Hyken While this isn’t formal research, I’ve asked many people the question, “What do you think ...

Bringing the Voice of the Customer Together with a Pursuit of Excellence LAST UPDATED: November 19, 2025 at 9:37AM by ...

Every business understands that keeping customers happy is key to success. A positive customer experience builds loyalty, encourages repeat business, ...

In today’s fast-paced business environment, staying attuned to customer needs is crucial, especially for small businesses looking to scale. Microsoft ...

I recently heard a distinction that stopped me in my tracks: the difference between customer service and hospitality. Service is ...

To some, the term “customer experience” has become little more than a buzzword. It’s something thrown around in meetings but ...

Everyone knows the saying about asking for faster horses instead of imagining the car. The example is often used to ...

Running a small business means wearing many hats, juggling endless tasks, and constantly seeking ways to grow without breaking the ...

Small businesses face an uphill battle. Limited budgets, fierce competition, and the challenge of building trust with new customers can ...