Leadership

Leading Thoughts for October 23, 2025 IDEAS shared have the power to expand perspectives, change thinking, and move lives. Here...

When was the last time you observed a leader asking, “Is this what our customers want?”  This simple and powerful...

Every leader operates from a set of invisible assumptions that quietly shape their decisions and interactions. Some of these internal...

I recently heard a distinction that stopped me in my tracks: the difference between customer service and hospitality. Service is...

  Thinking through multiple deals and the sequence of those events can help you drive a lot more value out...

When leaders announce a new initiative — whether it’s a digital transformation, a merger or a new market entry —...

Imagine a real estate portfolio that anticipates needs, allocates resources, and continuously improves performance in real time—all without human intervention....

Leading Thoughts for October 16, 2025 IDEAS shared have the power to expand perspectives, change thinking, and move lives. Here...

Editor’s note: The following is adapted from Edgardo Colón-Emeric’s address to new students at Opening Convocation at Duke Divinity School...

What makes the move from top-performing sales counselor to effective sales director so challenging? The transition seems logical; after all,...